Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mvrckintl@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mvrckintl@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mvrckintl@gmail.com.

Return/Exchange Timeframe and Requirements

You have 14 days from the date of delivery to initiate a return or exchange. To qualify, the package must be shipped back to us within this period. For instance, if you notify us on day 14 but dispatch the return on day 18, your return or exchange will not be accepted. If a chargeback is initiated under these circumstances, we will provide our shipping and return policy to your bank as proof that you were informed.

Return & Exchange Criteria

• Items must be returned in their original packaging, with tags intact, and free from damage.
• Returns and exchanges will be processed only after the items have been received and inspected by our team.

How to Start a Return or Exchange

Begin the return or exchange process by reaching out to us through our contact page or by emailing help@mvrck.com. Our team will assist you with the necessary steps.

Return Shipping Information

• We provide return shipping labels for customers in the USA.
• International customers are responsible for covering their own return shipping costs.

Refund Policy

Once we receive and inspect your returned item, we will process your refund. The refund will be credited back to your original payment method. Please allow a few business days for the refund to appear in your account, as processing times may vary.

Exchange Policy

If you wish to exchange an item, please contact us within the 14-day window. Once we receive and inspect the item you want to exchange, we will send you the replacement item.